This is a great opportunity for you to develop your IT and Audio Visual(AV) career, if you have a background in or a passion for technology, we'd love to hear from you. 

You'd be joining our small, experienced standard support team in a 2nd line support role working in a fast-paced environment where you will gain experience and exposure to a variety of challenges and problems that will build your expertise.

You will work with the team to provide an outstanding IT and AV service to both our students and staff. No two days will be the same, providing help and advice in person, via telephone and remote support as well as through our ticket management system (TOPdesk). 

You will play a key part in creating an exceptional IT and AV infrastructure in our world-leading research and teaching focussed university.

As part of our supportive team of 11 second line analysts, you will be supporting administrative, teaching, and learning activities across the university. 

Your key activities will include:

• Rectifying faults and providing advice on a wide range of hardware including audio visual equipment, operating systems, and software.
• Investigating and providing basic hardware and audio visual repairs
• Assisting with the build and deployment of DDaT supported equipment to teaching/learning spaces, meeting rooms and offices as needed
• Helping to develop our knowledge base and self-help guides
• Work on projects/small works as required and as staff resource allows.

About you

You will be interested in developing your career within IT and AV and enjoy problem-solving software and hardware issues as well as getting hands-on in delivering great support. 

You will also have:

• Great customer service skills with the ability to communicate with a wide range of people.
• Either through study, personal interest or work you will understand one or multiple operating systems e.g., Windows, MacOS,, mobile platforms and / or Audio Visual equipment.
• Experience using a variety of common Office software.
• Ideally have some experience of basic hardware repairs.
• Be self-motivated.
• Be able to work alone, in a team or with your peers.
• Have excellent interpersonal skills.
• Enjoy working in a customer facing fast paced environment and be able to multitask and prioritise effectively.

Additional information

This role is offered on a full time (36.5 hours per week) permanent basis. 

For an informal discussion about this role, please contact Sherilyn Elmes, Principal Service Manager (Standard Support) on ccssre@bath.ac.uk or Adrian Hooper, Principle Service Manager (Specialist Support) on pysamh@bath.ac.uk

The role title 'IT and AV Support Technician (2nd Line)' is for advertising purposes only. Once appointed, the role will be 'Service Analyst (2nd Line Standard Support)'. 

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff. 

What we can offer you:

We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

• Free counselling services through Health Assured
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff discounts on postgraduate tuition fees
• Staff discount on language courses
• Generous employer contributory pension schemes
• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
• Free entry to the Holburne Museum in Bath
• Local discounts and more
• A family-friendly workplace 
• An excellent reward package that recognises the talents of our diverse workforce
• Relocation allowance
• Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses

Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us and .

Closing Date: 21 Jul 2025

Department: Management, Specialist and Administration

Salary: £26,338 to £29,959

About the role

The IT Project Manager is a key part of the University’s DDaT Team, reporting to the Lead Project Manager and the Head of IT Portfolio Management. This role is being brought in to support the University Â鶹´«Ã½ Management System (URMS) Project, which aims to implement a new research management system to ensure the University has the right tools to manage our research and innovation portfolio. 

As an IT Project Manager, you will be responsible for managing the technical delivery of the University Â鶹´«Ã½ Management System (URMS) project throughout implementation, which is due to start in October 2025. You will lead the technical staff involved in this project to ensure successful achievement of the project’s outcomes. You will work closely with the Project Manager for URMS based in Planning Performance and Strategic Change (PPSC). 

As an IT Project Manager, you will be required to engage effectively with colleagues in Â鶹´«Ã½ and Impact Services (RIS), Planning Performance and Strategic Change (PPSC) and other key departments. You will be required to report on progress, as well as identify and manage technical risks and issues, which will be shared with the Project Board and other groups on a regular basis.

You will work closely with the Portfolio Management Office to embed and promote project lifecycle management and assurance and provide effective project reporting as required and requested both within DDaT and with external stakeholders.

We are looking for a passionate IT Project Manager with proven experience of manging complex projects with multiple stakeholders.

Our ideal candidate would:

• have demonstrable experience of successful IT infrastructure project management within a large organisation
• been educated to degree level in an appropriate subject or equivalent qualification or experience in a related field
• have excellent team leadership and management skills and the ability to develop excellent customer relationships.

This part-time role (14.6 hours per week) is being offered on a 10-month fixed-term basis from October 2025 – July 2026. 

We would welcome applications from candidates looking for a secondment opportunity. 

For further information about this role, please contact Sarah Ibbitson, Project Manager, Planning Performance and Strategic Change on mnssmv@bath.ac.uk

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff. 

What we can offer you:

We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

• Free counselling services through Health Assured
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff discounts on postgraduate tuition fees
• Staff discount on language courses
• Generous employer contributory pension schemes
• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
• Free entry to the Holburne Museum in Bath
• Local discounts and more
• A family-friendly workplace 
• An excellent reward package that recognises the talents of our diverse workforce
• Relocation allowance
• Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses

Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us and .

Closing Date: 20 Jul 2025

Department: Management, Specialist and Administration

Salary: £46,735 to £55,755

You'd be joining our small, experienced standard support team working in a fast-paced environment where you will gain experience and exposure to a variety of challenges and problems that will build your expertise.

About the role

You will lead the team to provide an outstanding IT and AV service to both our students and staff. 

Monitoring and reporting on service requirements, you will assist in developing the Support Service, whilst nurturing positive relationships with the customer-base and staff within DDaT. 

No two days will be the same, providing help and advice in person, via telephone and remote support as well as through our ticket management system (TOPdesk). 

You will play a key part in creating an exceptional IT and AV infrastructure in our world-leading research and teaching focussed university.

As part of our supportive team of 11 second line analysts, you will be supporting administrative, teaching, and learning activities across the university. Your key activities will include:

• Rectifying faults and providing advice on a wide range of hardware including audio visual equipment, operating systems, and software.
• Investigating and providing basic hardware and audio visual repairs
• Assisting with the build and deployment of DDaT supported equipment to teaching/learning spaces, meeting rooms and offices as needed
• Helping to develop our knowledge base and self-help guides
• Work on projects/small works as required and as staff resource allows.
• Line management and mentoring responsibility for a small team of service analysts
• Monitoring and reporting on service requirements
• Deploying the team in an effective manner
• Suggesting and implementing service improvements as agreed with the Principle Service Manager

About you

You will be interested in developing your career within IT and AV and enjoy problem-solving software and hardware issues as well as getting hands-on in delivering great support. 

You will also have:

• Great customer service skills with the ability to communicate with a wide range of people.
• You will understand one or multiple operating systems e.g., Windows, MacOS,, mobile platforms and / or Audio Visual equipment.
• Experience using a variety of common Office software.
• Experience of basic hardware repairs.
• Be self-motivated.
• Be able to work alone, in a team or with your peers.
• Have excellent interpersonal skills.
• Enjoy working in a customer facing fast paced environment and be able to multitask and prioritise effectively.
• Experience of leading and mentoring a team
• Experience of ticket management, prioritisation and reporting

Additional information

This role is offered on a full time (36.5 hours per week) temporary basis until December 2025.

For informal discussions about the role please contact Sherilyn Elmes on ccssre@bath.ac.uk or Adrian Hooper pysamh@bath.ac.uk

What we can offer you:

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our  commitment.

We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

• Free counselling services through Health Assured
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff discounts on postgraduate tuition fees
• Staff discount on language courses
• Generous employer contributory pension schemes
• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
• Free entry to the Holburne Museum in Bath
• Local discounts and more
• A family-friendly workplace 
• An excellent reward package that recognises the talents of our diverse workforce
• Relocation allowance
• Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses

We are committed to continually expanding our benefits to better support you and enhance your experience with us. Find out more about our benefits.

Find out from our staff what makes the University of Bath a great place to work. Follow us and on X for more information.

Closing Date: 20 Jul 2025

Department: Management, Specialist and Administration

Salary: £38,249 to £45,413